Refund policy

Last Updated: October 14, 2026

At Enviousdesignsa, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. This Return & Refund Policy explains return eligibility, return procedures, refund processing, return shipping responsibilities, and other important information for purchases made through www.enviousdesignsa.com.

1. 30-Day Return Policy

Enviousdesignsa offers a 30-day return period for eligible items. You may request a return within 30 calendar days from the date your order is delivered, except where applicable law provides otherwise.

To qualify for a standard return, your item must meet the following conditions:

• Unworn and unwashed, except for reasonable inspection or try-on to assess fit.
• In the same condition in which it was received, clean, and undamaged.
• Returned with all original tags and labels attached.
• Returned in its original packaging.
• For footwear originally supplied with a shoe box, the original shoe box must be included. Please place the shoe box inside an outer shipping box or mailer. Do not attach postage labels or shipping tape directly to the shoe box.
• For swimwear items supplied with an original protective hygienic liner, the liner must remain attached, intact, and unused.
• Accompanied by proof of purchase, such as your order number or purchase confirmation.

Reasonable inspection or try-on must not leave the item visibly worn, soiled, damaged, washed, or altered. For swimwear supplied with a protective hygienic liner, the liner must not be removed, damaged, or tampered with.

Items that do not meet these requirements may not qualify for a standard return. If you receive a damaged, defective, or incorrect item, please contact us for assistance even if the item does not meet the standard return conditions.

2. How to Request a Return

To request a return, please contact us at hello@enviousdesignsa.comwithin the 30-day return period.

Please include the following information in your request:

• Your order number.
• The email address used to place the order.
• The reason for your return request.
• Photos of the item.

After reviewing your request, we will provide written return authorization and instructions explaining where and how to send your package.

Please contact our customer support team before sending an item back so that we can provide the appropriate return instructions. Returns sent without prior authorization may experience delays in identification and processing.

3. Return Method

Returns under this policy are handled by mail, subject to any return methods required by applicable law.

Please follow the return instructions provided by our customer support team. We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

The return destination and mailing instructions will be provided after your return request has been reviewed and authorized.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

To the extent permitted by applicable law, you are responsible for return shipping costs when the return is due to personal preference or a customer-related ordering decision, provided the item received matches the order placed. Examples include:

• Change of mind.
• Selecting the wrong size when placing the order.
• Selecting the wrong color when placing the order.
• Style or personal preference.
• No longer wanting the item.

Enviousdesignsa's Responsibility

If you receive an incorrect, damaged, or defective item, Enviousdesignsa will be responsible for the applicable return shipping costs or provide an appropriate return shipping arrangement.

Please contact us before arranging return shipping for these issues so that we can review the situation and provide the appropriate instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, please contact hello@enviousdesignsa.comas soon as reasonably possible.

To help us review your request, please provide the following information where available:

• Your order number.
• Clear photographs showing the issue with the product.
• Photos of the packaging.
• A brief description of the problem.

After reviewing the information, we will work with you to determine an appropriate resolution, which may include a refund or, where available, a replacement or another appropriate solution.

6. Non-Returnable Items

The following items are not eligible for standard returns:

• Items clearly marked as Final Sale or specifically identified as non-returnable at the time of purchase.
• Items showing signs of wear beyond reasonable inspection or try-on, or that have been washed or altered after delivery.
• Items damaged after delivery due to customer handling.
• Items returned without their original tags or required original packaging, where applicable.
• Swimwear supplied with an original protective hygienic liner if the liner has been removed, tampered with, or is no longer intact.

This section does not exclude requests involving items that arrived damaged, defective, or incorrect. Such concerns will be reviewed separately.

7. Exchanges

Enviousdesignsa does not currently offer direct exchanges.

If you would like a different size, color, or style, you may request a return for an eligible item in accordance with this policy and place a new order for the item you prefer.

If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and provide an appropriate resolution.

8. Refunds and Return Processing

After we receive your authorized return, we will inspect the item and process the return request within 1–3 business days after receipt.

We will notify you of the outcome after the return has been reviewed.

If your refund is approved, it will be issued to your original payment method.

After a refund is issued, your bank, card issuer, or other applicable payment provider may require additional processing time before the refunded funds appear in your account.

The time required for a refund to appear may vary depending on your payment provider and financial institution.

9. Restocking Fee

Enviousdesignsa does not charge a restocking fee for eligible returns.

10. Contact Information

If you have questions about returns, refunds, damaged items, or return procedures, please contact Enviousdesignsa using the details below.

Store Name
Enviousdesignsa

Website
https://www.enviousdesignsa.com/

Email
hello@enviousdesignsa.com

Phone
+44 7844 115398

Business Address
26 York Avenue, Manchester, M16 0AR, United Kingdom

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM GMT